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Shipping policy

1. Order Processing

  • Orders are typically processed within 5-7 business days (excluding weekends and holidays) after your order confirmation email.

  • You will receive a notification when your order has been shipped.

  • Processing times may vary during peak seasons or promotional periods.

2. Shipping Methods and Delivery Times

  • We offer shipping through UPS.

  • Shipping costs and estimated delivery times will be calculated and displayed at checkout.

  • Estimated delivery times are provided by the shipping carrier and are not guaranteed.

  • Delivery times may vary depending on your location and shipping method selected.

  • We currently ship to USA and Canada. If your location is not listed at checkout, please contact us for assistance.

3. Shipping Costs

  • Shipping costs are calculated based on the weight of your order, shipping destination, and selected shipping method.

  • Shipping costs will be displayed at checkout before you complete your purchase.  

  • From time to time, we may offer promotional free shipping on qualifying orders.

4. Tracking Your Order

  • Once your order has shipped, you will receive a shipping confirmation email with a tracking number.

  • You can track your order using the tracking number provided on the shipping carrier's website.  

5. Delivery Issues

  • Incorrect Address: Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer. If an item is returned due to an incorrect address the customer will be responsible for the cost of re-shipping the item.  

  • Lost or Damaged Packages: If your package is lost or damaged during transit, please contact us and the shipping carrier immediately. We will work with you to resolve the issue.

  • Customs and Duties: For international orders, you may be responsible for customs duties, taxes, and fees. These charges are not included in the purchase price or shipping cost and are the responsibility of the customer.

  • Delivery Delays: We are not responsible for delays caused by the shipping carrier, weather conditions, or other unforeseen circumstances.

6. Returns and Exchanges

  • Please refer to our Returns and Exchanges Policy for information regarding returns and exchanges.

7. Contact Us

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